Privacy Policy
1. Who we are
This website is operated by SO Collection (company registration details to be confirmed) (Company No. to be confirmed / akan disahkan), of Malaysia — full registered address to be confirmed, Malaysia (“we”, “us”). We sell the SO Collection range of body care and wellness products.
For any question about this notice or about your personal data, contact hello@socollection.my or please use the email above / sila gunakan e-mel di atas.
2. What we collect
When you register as a member we collect: full name, mobile number, email address, and gender.
When you place an order we collect: name, email address, telephone number, delivery address, and the contents and value of your order. Payment card details are handled by our payment gateway and are not stored on this website.
When you browse we collect: IP address, browser type, pages viewed, and cookie identifiers.
3. Why we use it
- To create and maintain your member account.
- To issue and honour your member voucher and any store credit you earn.
- To process, deliver and support your order.
- To contact you about that order.
- To meet record-keeping obligations under Malaysian law.
- To send marketing messages — only where you have opted in, and you can withdraw at any time.
Gender is used only to make what we send you more relevant. It is never used to decide what you are charged.
4. Which details are obligatory
All four registration fields are obligatory. Without your name, mobile number and email address we cannot open an account, issue a voucher in your name, or reach you about an order. For gender you may choose Prefer not to say, which we record as your answer.
If you do not wish to supply these details you can still browse this website; you cannot hold a member account or a member voucher.
5. Where the data comes from
All personal data we hold about you was given to us by you, directly, through the forms on this website.
6. Who we share it with
We disclose personal data only to: our payment gateway Billplz; our delivery partners local courier services (names to be confirmed); the service providers who host this website and send our email on our behalf; and any party we are required to disclose to by law. We do not sell personal data.
Data may be processed outside Malaysia where a service provider operates overseas servers. Our website host and email provider may process data on servers outside Malaysia. The providers and the safeguards applied will be listed here once confirmed.
7. How long we keep it
Member account data is kept for as long as the account is open. Order records are kept for [RETENTION PERIOD — note Malaysian tax records are generally kept 7 years]. Marketing contact details are kept until you opt out.
8. Your rights under the PDPA 2010
You may request access to your personal data, request correction of inaccurate data, withdraw consent to processing, and limit processing for direct marketing. You can correct your own details at any time on your member page. For anything else, write to hello@socollection.my. We will respond within the period required by the Act.
Withdrawing consent may mean we can no longer keep your member account or honour a voucher tied to it.
9. Security
This site is served over HTTPS. Access to member and order data is restricted to authorised staff.
10. Cookies
We use cookies that are necessary for the shopping cart, checkout and member sign-in to function. [LIST ANY ANALYTICS OR ADVERTISING COOKIES — e.g. Google Analytics, Meta Pixel — AND ADD A CONSENT MECHANISM IF USED]
11. Changes
We may update this notice. The version in force is the one published on this page.
Last updated: 17 September 2026
Notis Privasi (Bahasa Malaysia)
1. Siapa kami
Laman web ini dikendalikan oleh SO Collection (company registration details to be confirmed) (No. Syarikat to be confirmed / akan disahkan), beralamat di Malaysia — full registered address to be confirmed, Malaysia (“kami”). Kami menjual rangkaian produk penjagaan tubuh dan kesihatan SO Collection.
Sebarang pertanyaan mengenai notis ini atau mengenai data peribadi anda, sila hubungi hello@socollection.my atau please use the email above / sila gunakan e-mel di atas.
2. Data yang kami kumpul
Semasa anda mendaftar sebagai ahli, kami mengumpul: nama penuh, nombor telefon bimbit, alamat e-mel, dan jantina.
Semasa anda membuat pesanan, kami mengumpul: nama, alamat e-mel, nombor telefon, alamat penghantaran, serta kandungan dan nilai pesanan anda. Butiran kad pembayaran dikendalikan oleh get pembayaran kami dan tidak disimpan di laman web ini.
Semasa anda melayari laman ini, kami mengumpul: alamat IP, jenis pelayar, halaman yang dilihat, dan pengenal pasti kuki.
3. Tujuan penggunaan
- Untuk membuka dan menyelenggara akaun ahli anda.
- Untuk mengeluarkan dan menunaikan baucar ahli serta kredit kedai yang anda perolehi.
- Untuk memproses, menghantar dan menyokong pesanan anda.
- Untuk menghubungi anda berkenaan pesanan tersebut.
- Untuk memenuhi kewajipan penyimpanan rekod di bawah undang-undang Malaysia.
- Untuk menghantar mesej pemasaran — hanya jika anda telah bersetuju, dan anda boleh menarik balik persetujuan itu pada bila-bila masa.
Jantina digunakan semata-mata untuk menjadikan kandungan yang kami hantar lebih berkaitan. Ia tidak sekali-kali digunakan untuk menentukan harga yang anda bayar.
4. Maklumat yang diwajibkan
Keempat-empat medan pendaftaran adalah wajib. Tanpa nama, nombor telefon bimbit dan alamat e-mel anda, kami tidak dapat membuka akaun, mengeluarkan baucar atas nama anda, atau menghubungi anda berkenaan pesanan. Bagi jantina, anda boleh memilih Tidak mahu menyatakan, dan pilihan itu kami rekodkan sebagai jawapan anda.
Jika anda tidak mahu memberikan maklumat ini, anda masih boleh melayari laman web ini; namun anda tidak boleh memiliki akaun ahli atau baucar ahli.
5. Sumber data
Semua data peribadi yang kami simpan mengenai anda diberikan oleh anda sendiri, secara langsung, melalui borang di laman web ini.
6. Pihak yang menerima data anda
Kami hanya mendedahkan data peribadi kepada: get pembayaran kami Billplz; rakan penghantaran kami local courier services (names to be confirmed); penyedia perkhidmatan yang mengehos laman web ini dan menghantar e-mel bagi pihak kami; serta mana-mana pihak yang kami dikehendaki mendedahkan kepadanya di bawah undang-undang. Kami tidak menjual data peribadi.
Data mungkin diproses di luar Malaysia sekiranya penyedia perkhidmatan mengendalikan pelayan di luar negara. Hos laman web dan penyedia e-mel kami mungkin memproses data pada pelayan di luar Malaysia. Penyedia dan langkah perlindungan yang digunakan akan disenaraikan di sini setelah disahkan.
7. Tempoh penyimpanan
Data akaun ahli disimpan selagi akaun tersebut aktif. Rekod pesanan disimpan selama [RETENTION PERIOD — note Malaysian tax records are generally kept 7 years]. Butiran hubungan pemasaran disimpan sehingga anda menarik diri.
8. Hak anda di bawah APDP 2010
Anda boleh memohon akses kepada data peribadi anda, memohon pembetulan data yang tidak tepat, menarik balik persetujuan pemprosesan, dan menghadkan pemprosesan bagi tujuan pemasaran langsung. Anda boleh membetulkan butiran anda sendiri pada bila-bila masa di halaman ahli. Untuk perkara lain, sila hubungi hello@socollection.my. Kami akan menjawab dalam tempoh yang ditetapkan oleh Akta.
Penarikan balik persetujuan mungkin bermakna kami tidak lagi dapat mengekalkan akaun ahli anda atau menunaikan baucar yang terikat kepadanya.
9. Keselamatan
Laman ini disampaikan melalui HTTPS. Akses kepada data ahli dan data pesanan dihadkan kepada kakitangan yang diberi kuasa.
10. Kuki
Kami menggunakan kuki yang diperlukan untuk troli beli-belah, pembayaran dan log masuk ahli berfungsi. [LIST ANY ANALYTICS OR ADVERTISING COOKIES — e.g. Google Analytics, Meta Pixel — AND ADD A CONSENT MECHANISM IF USED]
11. Perubahan
Kami mungkin mengemas kini notis ini. Versi yang berkuat kuasa ialah versi yang diterbitkan di halaman ini.
Kemas kini terakhir: 17 September 2026